Veterans Affairs Lies about Wait Times

AP - Report: VA distorts record on wait times

The Department of Veterans Affairs repeatedly understated wait times for injured veterans seeking medical care and in many serious cases forced them to wait more than 30 days, counter to department policy, an internal investigation shows.

The review by the VA inspector general's office, released Monday, examined 700 outpatient appointments for primary and specialty care scheduled in October 2006 at 10 VA medical centers.

It found that the Veterans Health Administration in recent months falsely reported to Congress that nearly all of its appointments — about 95 percent — were scheduled within 30 days of a patient's requested date. In fact, only three in four veterans — 75 percent — received such timely appointments.

Of the veterans kept waiting more than 30 days, 27 percent of them had more serious service-connected disabilities, such as amputees and those with chronic problems including frequent panic attacks. Under VHA policy, such veterans must be scheduled for care within 30 days of their desired appointment date.